ARTICLE 2 GENERAL PROVISIONS1. The Vendor shall communicate with the Ordering Party by contact form on www.futureantiques.eu, e-mail or telephone. The contact data of the Vendor are specified in Article 1 of the Regulations. The cost of telephone call is in accordance with the tariff of the service provider used by the Ordering Party for telecommunication services. 2. The Ordering Party shall use the Services of the Vendor through the online store www.futureantiques.eu. 3. Products offered in the Store are not new and has no warranty. 4. The Vendor shall be obliged to provide products free of major defects. 5. The Store Website is provided in English and Polish language version. 6. Each price specified for a product is gross. 7. Product prices cannot be modified after placing an order. 8. The Vendor shall have the right to change prices of products offered in the Store only prior to placing an order by the Ordering Party. 9. The Vendor shall have the right to expand the offer of the Store by adding new products. 10. When placing an order, the Ordering Party shall conclude an Agreement with the Vendor, referred to in Article 1 Item 8 of the Regulations. 11.. The Vendor applies the existing code of good practices in his activity, in accordance with the Act of 23 August 2007 on Combating Unfair Commercial Practices.
ARTICLE 3 ORDER PLACEMENT1. The Ordering Party shall place an order through the Store on the website www.futureantiques.eu. 2. In order to place an order, the Ordering Party shall press the button „CHECKOUT” after selecting the product. 3. After pressing the button „CHECKOUT”, the Ordering Party shall be obliged to provide the following data: a) Name; b) Surname; c) E-mail address; d) Contact phone no.; e) Street; f) Building no.; g) Premises no.; h) Postal code; i) City; j) Country; k) Municipality; optionally: l) Company name; m) Tax identification number; 4.By providing the personal data and continuing the transaction The Ordering Party declares that all the provided data are true. 5. In case when The Ordering Party’s delivery address is placed outside the following: EU member states, Switzerland, Norway; there is no possibility to proceed the payment via the Store. After The Ordering Party continues the purchase via the Store, The Vendor will recieve The Ordering’s Party and order’s data and estimate the delivery cost and time for given location. The Vendor shall contact The Ordering Party within 5 working days to finalise the transaction. 6. After providing the data specified in Article 3 Section 3 of the Regulations, the Ordering Party shall continue the purchase by pressing the button „Continue”. Excluding the situations specified in Article 3 Sections 6 & 7, The Ordering Party shall be informed of the delivery cost and time. Excluding the aforementioned exceptions, The Ordering Party shall, by pressing „Continue” button once again, proceed to choosing one of following payment methods: DotPay, PayPal or Sofort Banking. 7. After choosing the payment system, The Ordering Party shall finalise the purchase by pressing the button „Continue via ”. 10. The Vendor shall reserve the right of additional verification of the order by e-mail or telephone, not later than on the following day after placing an order. At the same time, the Vendor shall reserve the right not to execute an order in the case when the Ordering Party provided incomplete or untrue data, pursuant to Article 3 Section 3 of the Regulations. The Vendor shall inform the Ordering Party about such non-execution of an order, if possible. 8. The Ordering Party shall be obliged to make the payment after pressing the button „Continue via ”. 9. In the case referred to in Article 3 Section 7 Sentence 2 of the Regulations, the Vendor shall return the paid funds within 7 days from the date of providing the information concerning the lack of possibility of execution of the order to the Ordering Party. 10. An order shall be accepted for executing upon receiving the confirmation of positive authorisation from the payment system by the Vendor. 11. In the case when the Vendor realises after placing an order by the Ordering Party that the ordered product is not available, the Vendor shall inform the Ordering Party immediately by e-mail or telephone. In such case, the Ordering Party shall have the right to withdraw from the Agreement, and the funds transferred to the benefit of the Vendor shall be returned within 7 days from the date of receiving the information about withdrawal from the Agreement by the Vendor. The Ordering Party shall also have the right to express the willingness to execute the order within the deadline agreed individually with the Vendor.
ARTICLE 4 PAYMENTS1. The Ordering Party shall be obliged to pay for the ordered product upon placing the order. 2. The Ordering Party shall pay for the ordered product: a) by bank transfer or credit card using Paypal or Tpay system b) by bank transfer directly to the bank account of the Vendor for settlements in EUR, or PLN 3. The price displayed when choosing the payment system shall be the final price including VAT and cost of product supply, excluding the situations described in Article 3 Sections 6 & 7 of the Regulations.
ARTICLE 5 DELIVERY COSTS AND DATES1. Each product has specific order processing time. Order processing time is specified in working days and calculated from the date of placing the order by the Ordering Party to the date of sending the ordered goods. In the case when the Ordering Party orders goods with different processing times, the longest processing time shall be binding for the Vendor. 2. The date of receiving goods shall be understood as the sum of order processing time and delivery time. 3. Delivery times for goods are as follows: a) Courier mail in the territory of Poland – 20 working days; b) Courier outside Poland in the territory of European Union – 1-4 weeks c) Courier mail outside the territory of European Union – estimated individually; 4. The costs of delivery of goods within EU shall be incurred by the Vendor. 3. Local pick up and storage fees. If the Ordering Party chooses their own pick up, the item should be collected within 2 weeks from the date of the purchase. Items not collected in this period will be subject to 50 Euro weekly fee. Items not collected within 6 weeks will be subject to restocking and the Vendor will have the right to withdraw from the contract. The Vendor will give the Ordering Party a written notice about withdrawing from the contract. All the funds for the purchased Item will be returned to the Ordering party excluding the 4 weeks storage fee – 200 Euro.
ARTICLE 6 OBLIGATIONS OF THE ORDERING PARTY1. The Ordering Party shall be obliged to check the status and content of shipment in the presence of the Supplier. 2. In the event of noticing the occurrence of transport damage, the Ordering Party shall perform the acts of diligence required by the provisions of the Act of 15 November 1984. – Transport Law (Uniform text: Journal of Laws 2012.1173) to maintain the liability of the Supplier, and in particular to cause protocol determination of the shipment status and circumstances of loss occurrence by the Supplier. 3. The Ordering Party shall be obliged to acknowledge collection of the delivery from the Supplier. 4. Upon the acknowledgement, the right of ownership to the goods, as well as any risk related to product ownership and use, in particular the risk of loss or damage, shall be transferred to the Ordering Party.
ARTICLE 7 COMPLAINT PROCEDURE1. The rights and obligations of the Ordering Party (consumer) are determined by the Act of 30 May 2014 on Consumer Rights. 2. The Ordering Party shall have the right to submit a statement of withdrawal from the Agreement, using the form template included in Article 10 of the Regulations. 3. The Ordering Party may withdraw from the Agreement within 14 days, without stating the reason or incurring the costs. 4. The Ordering Party shall have the right to submit a complaint. 5.The Ordering Party may file a complaint of the Item, which turned out to be defective, demanding free repair or lowering the price or withdrawing from the purchase-sale agreement. Due to the used nature of the offered Items, only defects of the Item that were not mentioned in the description or in the pictures of the Offer can be covered. The Ordering Party may file a complaint of the Item which is inconsistent with the description or photos in the Offer, demanding a price reduction or withdrawing from the purchase-sale agreement. 6. If the item was damaged during the delivery the regulations and procedures of the claim are available on the website of the shipping party. If they are not the Ordering Party must fill the form available on the Futureantiques website no longer than 24 hours from delivery of the item. 7. The Ordering Party must inform the Vendor and the Shipper of the damage immediately and fill the documents provided by the shipper and/ or the Vendor. Any damage that will not be followed by the formal notice and filling the proper documents will be treated as caused by Ordering Party. 8. In the case when the Ordering Party withdraws from the Agreement or submits a complaint, the proper address for executing a return or sending a complaint is as follows: Futureantiques Adam Krzeminski, ul Walecznych 5 80-513 Gdańsk. A complaint may also be submitted in electronic form, by e-mail. In the event of using the electronic form for submitting a complaint, the complaint should be sent to the address: firstname.lastname@example.org 9. The period of withdrawal from the Agreement shall start upon receiving goods from the Supplier by the Ordering Party. 10. The Ordering Party may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Vendor.. 11. The Vendor shall return to the Ordering Party any payments made by the Ordering Party, including the costs of delivery of goods, within 14 days from receiving the statement of withdrawal from the Agreement. 12. The Vendor shall return payments using bank transfer , to the account pointed by the Ordering Party 13. If the Vendor has not proposed to receive the goods from the Ordering Party himself, he may withhold the return of payments received from the Ordering Party until receiving the returned goods. 14. All the items offered in the store are unique with very characteristic features . Any damage caused by the the Ordering party, of their shipper will result in not accepting the return. 15. If the Ordering Party selected a different manner of delivery of goods than the cheapest common manner of delivery offered by the Vendor, the Vendor shall not be obliged to return the additional costs incurred by the Ordering Party. 16. The cost of the return of the item is being covered by the Ordering Party. 17. The Ordering Party shall be obliged to return goods to the Vendor immediately, however, not later than 14 days from the date of withdrawal from the Agreement, unless the Vendor proposed to receive the goods himself. In order to observe the deadline, goods shall be sent prior to its expiry. When returning goods, the Ordering Party shall be obliged to protect goods from destruction. 18. The Ordering Party shall be liable for reduction of value of goods, if they are used in a manner beyond necessary for confirming the character, features and functioning of goods. 19. The Ordering Party shall not have the right to withdraw from the Agreement pursuant to this Section, if the Ordering Party ordered goods which are non-prefabricated, manufactured in line with the specification of the Ordering Party or tailored to meet his individualised needs. SOFA shall not be subject to the right of withdrawal from the Agreement. 20. The Vendor shall consider complaints immediately, not later than within 4 working days from the date of receiving the complaint. 21. Upon considering a complaint, the Vendor shall inform the Ordering Party about his decision by e-mail or telephone. 22. Due to the unique nature of the Items offered in our store, it is not possible to exchange them, unless the Vendor and Ordering Party jointly decide otherwise after receiving the complaint. Then the course of the exchange process is determined individually in writing with Ordering Party