FAQ – Frequently Asked Questions

We deliver to most countries worldwide, working with international courier companies such as FedEx, DHL, UPS, Hellmann, Green Speed, Magic Movers, and many smaller partners we use for door-to-door deliveries in Europe.
So far, we have delivered to 46 countries and more than 500 cities, including the USA, UK, Ireland, France, Costa Rica, Germany, Spain, Portugal, Switzerland, Norway, Sweden, Malta, Taiwan, Australia, Canada, Hong Kong, UAE, Singapore, and many more.

Delivery costs depend on the weight, size, and destination of the item.
Each product has a calculated shipping cost based on these factors, which you can check by adding the item to your cart and entering your delivery details (or at least your country).

If you would like to pick up your order personally or use your own shipping company, select the “Local Pick-Up” option.
Pick-up address: FutureAntiques, Gdańska 20, 83-011 Koszwały, Poland.

Yes, we can store your item free of charge for up to 5 weeks. After that, a storage fee of €50 per week applies.
Please contact us in advance — we always try to help our clients and arrange a suitable solution.

When ordering multiple items, shipping is calculated individually based on total size and destination.
The final cost is often much lower than sending items separately.
If you plan to buy several pieces, please contact us before completing your purchase.

No, the delivery fee does not include carrying items into your home.
Some couriers may offer this service for an additional fee.

For international shipments, delivery depends on the courier (DHL, FedEx, UPS).
Large items are usually delivered to the building entrance only, not carried inside. Please note that some parcels weigh over 100 kg.

For freight deliveries, changing the date is not possible.
However, someone designated by the buyer can receive the package and sign the delivery note.

With couriers such as DHL, FedEx, or UPS, you may be able to reschedule delivery or arrange a local depot pick-up, depending on their terms and conditions.

If a freight delivery is refused, neglected, or held up due to incomplete customs documents, you will be charged for both delivery and return shipping.

If a courier shipment is returned:
● If re-shipped, the return cost will be added to the next delivery fee.
● If canceled, the return cost will be deducted from your refund.

Most couriers (DHL, FedEx, UPS) allow rescheduling or depot pick-up.
If you are traveling, unwell, or otherwise unable to receive delivery, please inform us in advance so we can hold the shipment or notify the courier.
If a shipment is lost, we will refund both the shipping cost and the cost of the item. All shipments are insured. Claims typically take about 30 days.

Large items such as armchairs, sofas, cabinets, and structural pieces are usually shipped fully assembled.
If disassembly is required (especially for long-distance transport), we clearly label all parts for easy reassembly. Most wall units are shipped in sections.

Whenever possible, fragile parts (e.g., legs, shelves, glass doors) are removed and packed separately for extra protection.
We are experts in secure furniture packaging. We use double-layer cardboard boxes, reinforced corners, and protective wrapping. To date, we have shipped more than 1,000 pieces of furniture and lighting to over 40 countries, with 97% arriving without damage.

If you notice any damage, the best course of action is to fill out a damage report with the courier upon delivery. This document is essential for filing a claim with the shipping company.
Next, inform us immediately, and we will guide you through the claim process.
If the courier does not have an official damage form:
● Write on the delivery note: “Received with reservations, item damaged during transport, courier has no official damage form.”
● Ask the courier to sign next to this note.

All our shipments are insured and carefully packed.
In case of damage, we offer full or partial compensation, depending on the situation and agreement with the customer.

⚠ Important:
● Do not throw away the original packaging, as it may be required as evidence.
● Take photos of the damage immediately.
● Report the issue to the courier and complete a damage report.
● Do not move the item before documenting the damage.

We want you to be completely satisfied with your purchase.
Since we sell unique items, they often look even better in person than in photos.

If you decide to return an item:
● You have 14 days from the delivery date to do so.
● Return shipping costs are covered by the buyer.
● The item must be properly secured for return transport.
● Damage during return shipping may result in refusal of the return.

You can find the full return policy in our Store Regulations.

Whenever possible, use the original packaging. If that’s not available, secure the item well with bubble wrap and cardboard.
The buyer is responsible for the safety of the item during return shipping.

At Futureantiques, one of our main goals is to preserve the historical look and value of our pieces. Depending on the item’s condition, we may:
● Refresh the piece using professional cleaning and care products.
● Fully restore it by removing old finishes, replacing missing parts, etc.
● Upcycle it creatively by combining vintage and new elements.

All our furniture is fully functional, with wooden surfaces treated with Danish Oil or varnish for protection.

● The majority of our furniture has been professionally restored.
● Even pieces in excellent condition are carefully inspected, cleaned, and protected.
● We ensure all doors, drawers, and structural parts are fully functional.
● We select only the most beautiful, unique, and functional pieces that can be placed directly into exclusive interiors.

Lower prices elsewhere often mean:
● Furniture in poor condition.
● No restoration work performed.
● Additional costs for the buyer to make the item usable.

Our furniture is ready to use, with no hidden defects — though minor signs of use are to be expected, as most pieces are 50–60 years old.

● We are direct sellers, not intermediaries. Many platforms use AI-based customer service and never physically inspect the items they sell. At FutureAntiques, you get real human support and 100% accurate information about every piece.
● Our founder, Adam Krzemiński, personally travels across Europe to handpick every piece.
● Our restoration process is historically anchored and carefully planned.
● Many of our items are excellent long-term investments.

Yes!
● The item description and photos reflect its real condition. All pictures are taken in high resolution.
● Every item is thoroughly cleaned before sale.
● We do not edit photos to hide flaws.
● We do our best to remove unpleasant odors before putting items on sale. Please remember, however, that these are vintage pieces — a subtle, age-related smell can be natural.

Yes! We rent our furniture and decorations for photo shoots, events, and film productions.
Please contact us in advance to discuss rental terms and transportation details.
You are fully responsible for any damages during the rental period.

Yes! If you are a dealer, interior designer, or set designer looking to purchase multiple items, contact us to discuss special pricing.

● In some cases, we can find the same item again.
● If not, we can suggest a similar piece from the same era and style.
● Contact us — we have a wide network of suppliers and will do our best to find a suitable alternative.

● Oiled surfaces look beautiful but offer less protection than varnish or lacquer.
● Protect them from moisture and heat using coasters and mats.
● Refresh the surface periodically with Danish Oil.

Steps for re-oiling:
1. Thoroughly clean the surface using steel wool (0000) or fine sandpaper (grit 320–400).
2. Apply a new layer of oil.

For everyday cleaning:
● Wipe with a soft, dry, or slightly damp cloth.
● Avoid harsh cleaning products, as they may dull the natural satin finish.

● Varnish provides stronger protection than oil or shellac.
● Clean easily with standard furniture cleaners.
● While varnish is heat- and chemical-resistant, always use coasters, especially for hot items or liquids containing alcohol.
● Restoring varnished furniture usually requires professional refinishing, including removing the old finish with chemicals or sandpaper (grit 120–240).

There are many causes and solutions for wood stains. In most cases, professional restoration is required.
If you’re a FutureAntiques customer, contact us with photos, and we’ll advise you on the best solution.